Caroline Burnell
Registered Member MÌÇÐĹÙÍø
Contact information
- Phone number
- 07432196666
Therapist - Conwy
Features
- Flexible hours available
Availability
I have availability across a range of flexible face-to-face and remote counselling sessions designed to fit around demanding schedules - early mornings and evenings on a Monday, Tuesday, and Friday, with Saturday early morning sessions also available.
About me and my therapy practice
Life in today’s world can feel relentless; balancing career, relationships, and expectations while trying to hold it together. If you’re feeling the weight of it all, you’re not alone.
I created Letter C Therapy for adults who are navigating anxiety, a relationship shift, life changes, grief, or that growing sense that something needs to change.
I’m qualified in person-centred counselling and provide a space to talk freely, feel truly listened to, and start feeling less alone.
Appointments are available early morning, evening, and Saturday mornings from my room in Conwy, North Wales, or via phone or online to suit your needs.
Practice description
I understand that reaching out for help can be daunting, and finding the right counsellor is a crucial step. That’s why I focus on creating a warm environment where you feel comfortable, valued, and empowered to explore whatever you wish, at your own pace.
I am a qualified counsellor, holding a Level 4 HECert in Counselling and being a registered member of the British Association of Counselling and Psychotherapy (MÌÇÐĹÙÍø), as well as being a qualified Mental Health First Aider.
I have worked with clients from within the NHS and privately via Choose Therapy, as well as voluntary work with ChildLine and Shout, so have worked with a broad spectrum of people presenting unique experiences.​​
I also have more than 20 years of experience within the corporate sector, where I was fortunate to champion mental health and wellbeing, and launch award-winning campaigns that raised awareness for the challenges that people face. For my work, I have been fortunate to receive some high-profile recognition, including Barbara Cox Woman of the Year 2022 from Cox Automotive’s Women with Drive initiative, as well as being inducted into the What Van? Hall of Fame 2025.
Although I based in North Wales, I have previously lived in the South East and South West, and worked in London, Milton Keynes, and Liverpool, and cover any geographical location thanks to working remotely, as well as face-to-face sessions in Conwy.
My first session
The first session always starts with talking through our counselling agreement, which sets out the practical and ethical framework for our work together and helps us both understand what to expect from the counselling process.
This agreement covers things like confidentiality, boundaries, and practical details such as fees, cancellations, session times, how to reschedule, as well as what you can expect from me as your counsellor, and what I ask from you as a client.
The purpose is to create clarity, safety, and trust from the very beginning, so you can feel secure in knowing how the counselling relationship will work. We’ll then talk about what brings you to counselling, what you’d like to achieve, and how we might work together.
What I can help with
Anger management, Anxiety, Bereavement, Cultural issues, Depression, Health related issues, Identity issues, Infertility, LGBTQ+ counselling, Loss, Menopause, Men's issues, Pet bereavement, Redundancy, Relationships, Self esteem, Stress, Women's issues, Work related issues
Types of therapy
Person centred
Clients I work with
Adults, Older adults
How I deliver therapy
Long term sessions, Long-term face-to-face work, Online therapy, Short term sessions, Short-term face-to-face work, Telephone therapy